Shipping Policy – Suboor

Effective Date: [09-October ]

Thank you for shopping with Suboor. We aim to deliver your order safely and on time across Pakistan.

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1. Shipping Coverage

• We currently offer nationwide delivery within Pakistan.

• International shipping is not available at this time.

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2. Processing Time

• Orders are processed within 1–2 working days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

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3. Delivery Time

• Standard delivery time: 3–5 working days (depending on your location).

• Deliveries to remote areas may take a little longer.

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4. Shipping Charges

• Free shipping on orders above Rs. 2,000.

• For orders below Rs. 2,000, a standard delivery fee will be applied at checkout.

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5. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or email.

• You can use the tracking number to monitor your order status with the courier partner.

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6. Delays

• Delivery times may be affected by unforeseen events such as courier delays, bad weather, or public holidays.

• We are not responsible for delays caused by third-party courier services.

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7. Damaged or Missing Items

• If your package arrives damaged or an item is missing, please contact us within 48 hours of delivery.

• We will investigate and resolve the issue promptly.

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8. Contact Us

For any questions about shipping or delivery, please reach out to:

📧 Email: suboorstore@gmail.com
📞 Phone: 0319-3793341
📍 Address: Shop No. 11, 2nd Floor, Sitara Plaza, Factory Area, Faisalabad, Pakistan