Return & Exchange Policy

🔁 Return & Exchange Policy

Last Updated: September 03, 2025

At suboor.store, we value our customers and want you to shop with confidence. If you are not fully satisfied with your purchase, we provide a 7-day return and exchange option under the terms mentioned below.

✅ 7-Day Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original packaging.

  • All tags and labels are still attached.

  • A request is submitted via WhatsApp at [Your Contact Number Here].

  • You mention your Order ID, reason for return, and share clear pictures of the product. (If defective/damaged, please highlight the issue in the photo).

🔄 Return Shipping Costs

  • If you received a damaged, defective, or incorrect item, we will cover the return shipping charges.

  • If you are returning or exchanging due to personal preference (e.g., size, color choice, change of mind), the shipping cost will be borne by you.

📦 How to Return

If your request is approved:

  1. Place a note inside the parcel with the following details clearly written:

    • Bank Name / JazzCash / EasyPaisa / Raast

    • Account Number

    • Account Title

    (This is required for refund or adjustment processing.)

  2. Share the return parcel’s tracking number with us on WhatsApp at [Your Contact Number Here] after dispatching it.

🚫 Non-Returnable / Non-Exchangeable Items

Certain products are not eligible for return or exchange, including:

  • Discounted or sale items

  • Accessories (e.g., dupattas, stoles, etc.)

  • Customized or altered items

❌ Order Cancellation

  • Orders can be canceled within 6 hours of placement.

  • Once processed or shipped, cancellations are no longer possible.

📞 Need Assistance?

For any queries regarding returns or exchanges, feel free to contact us:

📱 [Your Contact Number Here]
📧 suboostore@gmail.com